The accessibility to the customer and technical support that a website hosting company provides can tell you a lot for the services they provide too. When you can use only email messages and / or tickets, you have most likely found a reseller not the hosting provider. If this is the case, you may have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the real web hosting company for further assistance. If the provider offers you different ways of communication with fast response time which are available at any moment, they are most likely the top provider, not only a reseller. So you'll receive prompt assistance and high quality support because they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is generally better to be able to contact your hosting company right away through your preferred way of communication.

24/7 Customer Support in Website Hosting

Our website hosting include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting solutions well before you make an order or you are a current customer and you have a question or a difficulty, you're able to contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any matters that need extra time to investigate and deal with. In contrast to various other website hosting service providers, our trouble tickets come with a warranted maximum reply time of only one hour, therefore regardless of what the problem is, it'll be resolved timely and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you obtain a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to choose the best plan or supply you with information about our servers, so as to verify if the system requirements for your sites are met. If you're an existing client, you also have the option to get in touch with us through e-mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that if you use any of these 2 methods of communication, you'll get an answer within less than one hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other suppliers, even large ones, you'll be able to compare the response time since it usually takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

Using our VPS servers, you won't have to wait for more than 1 hour to receive support for any issue that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open via your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in a couple of countries globally and a live chat service where we are able to help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or issue is, there'll always be somebody to help you out quickly. In the event that you need help with third-party software, that you cannot install or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour max response time guarantee, you will benefit from extremely fast support when you get a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so when you open a ticket through your billing account or you send an email regarding any issue with the server or the pre-installed software on it at any time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the best option when the matter involved needs longer time to be solved or in case it has to be given to our admins, as it's a lot easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.