Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting is not separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just several clicks, without ever leaving your hosting account. The ticketing system comes with a quick-search field, which will help you trace de facto any ticket that you’ve submitted in the past, if required. Also, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a particular problem even before you actually open a ticket. The ticket response time is maximum 60 minutes, which means that you can get swift assistance at any specific time and in case our support staff recommends that you should do something inside your hosting account, you can do it right away without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or encounter a complication, you can touch base with our help desk staff members right away without having to log in to a different system. You can browse through your files or check various account settings whilst posting a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you would like to find a specific one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response within the hour irrespective of the essence of your enquiry or problem.