In case you’re a website owner, a problem could always emerge and it does not necessarily have to be associated with the web hosting service itself. For instance, something could go wrong when you bring a web application up to date or some vital content could be modified or deleted mistakenly. Whatever the essence of the problem may be, you’ll have to get in touch with the respective client service team and request them to restore a backup or to assist you in fixing the problem that you are struggling with. How timely they’ll do it will predetermine the span of time that your websites will be inaccessible. For given sites like community websites or e-stores, a frequent downtime duration often equals lost visitors and cash. Therefore, it is extremely important that you use the services of a hosting company that offers not only a very good client care service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

Our website hosting come bundled with a sixty-minute response guarantee, which suggests that no matter what question or difficulty you might have, we’ll always be there to lend you a helping hand. The fact is, it seldom takes more than 30 minutes to get an issue solved or an enquiry answered, and this is valid for both sales and technical matters. Our tech support staff members will be at your disposal 24x7, even on weekends and official holidays, which implies that you will obtain quick assistance at all times. We know how priceless time can be, so by the time we respond to your trouble ticket or email, we will have looked into the matter and, in case we haven’t solved it, we’ll supply you with more information on what you have to do on your end – when the case requires it. With our support services, you can be certain that there will be somebody to assist you straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a customer support ticket via your hosting Control Panel or send an email concerning your semi-dedicated server, you will receive a reply within 1 hour max. You can contact us whenever you want in regards to billing, general or technical matters and since we’re working 365 days a year, you’ll invariably get support in no time. Based on the particular issue or question, we’ll provide you with more information, fix the predicament if it has been caused by something that is within our reach or advise you on what actions to take if you need to fine-tune a certain setting for a web-based app that we do not have access to. You can forget about waiting for a whole day for each single reply. In fact, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.