In case you have ever had a website hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for certain things it's better to talk to a live person on the phone instead of exchange support tickets or e-mail messages. If you want to learn more about a service before you buy it or when something small-scale needs to be done, for instance, it will be easier and a lot faster to get it done real-time. If you're given the option to connect with representatives over the phone, it is also very likely that you are using the services of an actual website hosting supplier, not a reseller. The type of support that you can get over the telephone differs between different suppliers - from very general matters to experienced tech support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are managed through email and / or tickets.

Phone Support in Website Hosting

Since we have live phone support 14 hours every day, you can contact us and consult with one of our customer support agents to find out more about all of the website hosting that we supply and make sure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have telephone numbers on three different continents so that you'll be able to call the one nearer to you - in the United States of America, the UK or Australia. If you are already a customer, you'll be able to phone us about general and billing issues, and about some tech issues. In case the trouble is strictly technical or it requires more time to handle, you should employ our ticketing system, which will enable both you and our tech support crew to monitor the info provided by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you need to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated matters could require a support ticket to give time to our tech support team to analyze, we'll assist you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have a global number where you're able to contact us.